Salesforce Experience Cloud (Communities) Implementation
Pashtek builds customer portals, partner communities, and self-service sites on Salesforce Experience Cloud. LWR templates, custom LWC, mobile-responsive. Fixed-price. From $35,000.
Salesforce Experience Cloud — customer & partner portals
Salesforce Experience Cloud (formerly Community Cloud) is Salesforce’s platform for building branded customer portals, partner communities, employee intranets, and self-service sites — all powered by your Salesforce CRM data. Unlike standalone portal tools, Experience Cloud shares the same data, security, and automation as Sales Cloud and Service Cloud, meaning customers see their real orders, cases, and account info in real time.
Pashtek has delivered 25+ Experience Cloud implementations across SaaS, manufacturing, distribution, financial services, and nonprofit sectors. Every project is fixed-price with custom branding, mobile-responsive design, and 90-day hypercare.
Experience Cloud vs Community Cloud — Same Thing?
Yes. Salesforce Experience Cloud was previously called Community Cloud. Salesforce rebranded to Experience Cloud in 2021 to reflect the platform’s broader use cases beyond just online communities — including customer portals, partner sites, help centers, and employee intranets. The core platform, licensing, and features are the same; only the name changed. If you see “Community Cloud” in older Salesforce documentation, it’s the same product as Experience Cloud today.
What Pashtek’s Experience Cloud implementation delivers
Full Experience Cloud sites — from data model design to custom LWC development and branded UI.
LWR Template Setup
Lightning Web Runtime (LWR) templates for modern, mobile-responsive portals. Better performance than legacy Aura templates.
Custom Branding & Design
Custom themes, logos, colors, fonts, and UI matching your corporate brand identity. No “looks like Salesforce” portals.
Custom LWC Components
Custom Lightning Web Components for unique workflows — dashboards, calculators, interactive forms.
Authentication & SSO
SAML SSO, Google SSO, LinkedIn, Facebook social login, and self-registration flows with email verification.
Sharing & Permissions
Salesforce sharing rules, roles, and permission sets configured for external users with row-level security.
Case Management Portal
Customer self-service case creation, case tracking, knowledge base search, and community discussions.
Knowledge Base
Salesforce Knowledge integration with articles, categorization, search, and article ratings.
Order & Account Portal
Customer order history, invoices, quotes, product catalogs, and reorder workflows.
Partner Portal Setup
Deal registration, opportunity sharing, lead assignment, MDF requests, and partner tier management.
Mobile Responsive Design
Portals optimized for mobile with touch-friendly UX, responsive layouts, and mobile-first navigation.
Multi-Language Support
Multi-language Experience Cloud sites with translated UI, content, and locale-specific formatting.
External System Integration
Portal integration with SAP, ERP, payment gateways, and third-party APIs via MuleSoft or custom APIs.
Types of Experience Cloud portals we build
Experience Cloud supports many portal types. Pashtek has delivered all of these for enterprise clients.
Customer Self-Service Portal
Cases, knowledge base, order status, account management
Partner Portal
Deal registration, MDF, opportunity sharing, marketing assets
Donor Portal (Nonprofit)
Manage donations, download tax receipts, update recurring gifts
B2B Customer Portal
Order history, quotes, product catalog, reorder workflows
Patient / Member Portal
Healthcare records, appointments, benefit lookup
Help Center & Knowledge Base
Public knowledge articles, community discussions, search
Training / LMS Portal
Course catalog, enrollments, certificates, progress tracking
Dealer / Distributor Portal
Manufacturing Cloud sales agreements, orders, rebates
Talk to a Pashtek Experience Cloud specialist
30 minutes to review your portal requirements, discuss template options, and outline a phased approach.
📅 Book Your Free Call →4-phase Experience Cloud implementation
Refined across 25+ Experience Cloud implementations. Weekly design reviews and predictable delivery.
Discovery
User personas, portal use cases, branding requirements. Fixed-price proposal in 5 days.
Design
Wireframes, UI mockups, sharing model, permission sets, LWR template selection.
Build
Site build, custom LWC development, branding, integrations, permission configuration.
Launch
UAT, user onboarding, phased rollout, admin training, 90-day hypercare support.
Typical timeline: 8–12 weeks for standard portal. 14–20 weeks with custom LWC and complex integrations.
Experience Cloud implementation cost
Experience Cloud pricing depends on portal complexity, custom LWC development, and integration scope.
| Project Type | Typical Cost | Timeline |
|---|---|---|
| Portal Starter Standard LWR template, basic branding, case portal | $35,000 – $65,000 | 6–10 weeks |
| Standard Portal + Custom branding, knowledge base, self-registration | $65,000 – $130,000 | 10–14 weeks |
| Custom LWC Portal + Custom LWC components, complex workflows | $130,000 – $250,000 | 14–20 weeks |
| Enterprise Portal Suite Multi-portal, SSO, ERP integration, multi-language | $250,000 – $500,000+ | 5–8 months |
Note: Experience Cloud licensing (paid to Salesforce) is separate. Customer Community: ~$5/member/login. Customer Community Plus: ~$15/member/month. Partner Community: ~$25/member/month. Nonprofits get discounted rates through Power of Us Program.
How Pashtek’s Experience Cloud portal cut support tickets 95%
Customer self-service portal on Experience Cloud + custom LWC
“Pashtek built our customer self-service portal from scratch — 20+ Lightning Web Components with Apex REST APIs backing them. Customers now self-service 95% of billing issues that used to require a support ticket. 92% Apex test coverage. Best LWC developers we’ve worked with — clean, documented, and easy for our internal team to extend.”
Why enterprises choose Pashtek for Experience Cloud
- Community Cloud Consultant certifiedActive Salesforce Community Cloud Consultant (now Experience Cloud) certifications. Deep expertise in LWR templates, sharing model, and portal architecture.
- Custom LWC on portals200+ Lightning Web Components shipped. When standard portal components fall short, we build custom LWC for unique workflows, dashboards, and interactions.
- Branded UI that matches your siteNot “looks like Salesforce.” Portals we build match your corporate brand identity — custom themes, fonts, colors, layouts that feel like an extension of your main site.
- Sharing model expertiseExternal user sharing is complex — external accounts, roles, permission sets, sharing sets, and account-based sharing. We architect it correctly the first time.
- US-based, Chandler AZ deliverySame time zone as your US team. Real-time collaboration, weekly design reviews, and on-site sessions for enterprise clients.
- Fixed-price deliveryWritten fixed-price proposals in 5 business days. No hourly billing surprises. Post go-live optimization included in 90-day hypercare.
Experience Cloud questions answered
What is Salesforce Experience Cloud?
Salesforce Experience Cloud (formerly Community Cloud) is Salesforce’s platform for building branded customer portals, partner communities, employee intranets, and self-service sites — all powered by your Salesforce CRM data. It shares the same data, security, and automation as Sales Cloud and Service Cloud, meaning users see their real orders, cases, and account info in real time.
Is Experience Cloud the same as Community Cloud?
Yes. Salesforce rebranded Community Cloud to Experience Cloud in 2021 to reflect broader use cases beyond community discussions — including customer portals, help centers, partner sites, and employee intranets. The core platform, licensing, and features are the same. Only the name changed.
How much does Experience Cloud implementation cost?
Portal Starter (standard template, basic branding): $35K–$65K over 6–10 weeks. Standard portal with custom branding and knowledge base: $65K–$130K over 10–14 weeks. Custom LWC portal: $130K–$250K over 14–20 weeks. Enterprise multi-portal suite: $250K–$500K+ over 5–8 months.
How much does Experience Cloud licensing cost?
Customer Community license: ~$5/member/login (pay per login) or ~$5/member/month. Customer Community Plus: ~$15/member/month. Partner Community license: ~$25/member/month. Nonprofits get discounted rates through Salesforce Power of Us Program. Licensing is separate from Pashtek implementation costs.
What’s the difference between LWR and Aura templates?
LWR (Lightning Web Runtime) is Salesforce’s modern portal template built on Lightning Web Components. Aura templates are the older architecture. LWR offers better performance, smaller bundle sizes, and modern development. All new Pashtek Experience Cloud sites use LWR templates unless there’s a specific reason to stay on Aura (like existing Aura component investment).
Can Experience Cloud support custom LWC?
Yes. This is one of Experience Cloud’s biggest advantages. When standard portal components can’t do what you need, we build custom Lightning Web Components with 95%+ Jest test coverage. Custom LWC on Experience Cloud unlocks unique workflows, interactive dashboards, custom forms, and integrations.
Does Experience Cloud support single sign-on (SSO)?
Yes. Experience Cloud supports SAML SSO with providers like Okta, Auth0, Azure AD, Google Workspace. Also supports social login (Google, LinkedIn, Facebook) and OAuth flows. Self-registration with email verification is also supported.
Can I use Experience Cloud for a partner portal?
Yes. Partner portals are one of Experience Cloud’s most common use cases. Common features: deal registration, opportunity sharing, MDF requests, lead assignment, partner tier management, marketing asset library, and training portals. Requires Partner Community license (~$25/member/month).
Does Pashtek build multi-language Experience Cloud sites?
Yes. Experience Cloud supports multi-language sites with translated UI, content, and locale-specific formatting. Pashtek configures translation workbench, language-specific themes, and content variations for global rollouts.
Does Pashtek offer ongoing Experience Cloud support?
Yes. Our managed services plans include Experience Cloud support — new page builds, LWC enhancements, permission updates, and portal performance tuning. Plans from $2,400/month with nonprofit discount available.
Other Pashtek services
Ready to build your Experience Cloud portal?
Book a free 30-minute call. Discuss your portal requirements, user personas, and phased approach. Fixed-price proposal in 5 business days.
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