Salesforce Experience Cloud
Former Community Cloud
Experience Cloud delivers fast and personalized digital experiences, strong customer engagement, effective measurement, analysis and optimization, enhanced security and easy data integration. Salesforce Experience Cloud is a platform integrated into Salesforce that allows you to build online communities and establish a point of contact with customers, partners or employees.
In other words, with Experience Cloud, your company can establish a personalized corporate virtual space according to the company’s style. It also offers the possibility of digitizing business processes in line with today’s contactless alternatives.
Features of Salesforce Experience Cloud
Provider of personalized experiences
Turn your business into a provider of personalized experiences in accordance with the expectations of each type of user. To do this, Salesforce Experience Cloud uses the data provided by the CRM to achieve optimal segmentation of target markets, audiences and users.
Types of Experience which you can create
As for the experience cloud, you can create various kinds of experiences.
Help center and Customer service
Provide a help point for your customers without needing them to contact support. It establishes a knowledge base where you can find frequently asked questions and other helpful articles that allow users to find the answers on their own in a self-service style as well as an estimate of the public opinion about the business.
Benefits of Salesforce Experience Cloud
Promotes Brand Advocacy and Self Service
Experience Cloud serves as a self-help tool for customers. Customers can easily search for solutions to their problems and use it as a knowledge base to source answers to their queries. This considerably improves the service metrics of a business, for instance, lower chat volumes and decreased support tickets.
Makes Partner Management Better
Salesforce Experience Cloud provides a partner portal for immediate access to all the resources, product information, and critical sales assets. It even supports business partners with training and certification courses for the smooth sailing of your sales organization.