Field service lightning
About Field service lightning
Salesforce Field Service is an extension of Service Cloud that provides a comprehensive view of workforce management.
Salesforce Field Service Lightning is a cloud-based platform for customer service and operations that aids companies in managing their field service operations and mobile workforce. Field Service Lightning also provides analytics and reporting capabilities to help businesses optimize their operations and customer service.
Field Service Lightning is built on Service Cloud, the world’s #1 customer service platform.

Field Service Lightning is a Salesforce product that has evolved and continues to do so. Often, functionality is added with each Salesforce release that passes. Salesforce Field Service could be broken down into the following parts:
- Service Appointments
- Service Appointments
- Territory and scheduling
- Field Service user interface
- Field Service Mobile App
Service Appointments
The central piece of the field service puzzle Service appointment records combine standard Salesforce Service capabilities, territory, and scheduling (described below).
Service Appointments
Field Service is closely aligned to Service Cloud, sharing the “Work Order” object.
Territory and scheduling
The related objects that facilitate the appointment booking (scheduling & optimization)
Field Service user interface
The Field Service Dispatcher Console.
Field Service Mobile App
(for Android and iOS) – which includes offline capabilities.
Benefits of Salesforce Field Service Lightning

What are the benefits of the Field Service Lightning?
Salesforce FSI provides several benefits for clients through its powerful range of features that help in the monitoring, coordination, and performance acceleration of the mobile workforce. For a streamlined journey, you can hire a Salesforce field service lightning consultant to guide you through the entire process and help you get the most out of your FSL Org.