Salesforce Managed Services — Certified Admin on Retainer
Pashtek keeps your Salesforce org running smoothly with US-based certified admins on retainer. Plans from $2,400/month. Month-to-month. 4-hour SLA on critical issues. No annual lock-in.
Managed services vs in-house admin vs freelancers
The three ways companies typically maintain Salesforce after go-live. Here’s how they compare on cost, expertise, and reliability.
- Full-time dedicated resource
- Deep internal knowledge
- Single point of failure
- Limited to one skill set
- Benefits, PTO, turnover risk
- 6-month hire-to-productivity
- Team of certified specialists
- Admin, dev, integration expert access
- 4-hour SLA on critical issues
- Month-to-month, no lock-in
- US-based, Chandler AZ
- Immediate productivity
- Cheap hourly rate
- Flexible engagement
- Availability uncertain
- No SLA guarantees
- Certification varies
- Time zone / language gaps
Salesforce managed services pricing
Three plans sized to your Salesforce org. All plans include US-based certified admin, monitoring, release management, and enhancement development.
- 20 hours/month of admin + dev time
- User provisioning & permission management
- Quarterly release management
- Basic reports & dashboards
- Email support (24-hour response)
- Standard SLA (see table below)
- 40 hours/month of admin + dev time
- Everything in Essentials, plus:
- Custom development (Apex, LWC, Flow)
- Integration maintenance
- Priority support (8-hour response)
- Monthly org health check
- Dedicated Slack channel
- 80 hours/month of admin + dev + architect
- Everything in Growth, plus:
- Dedicated Salesforce architect
- Multi-cloud & integration management
- 4-hour SLA on critical issues
- 24×7 monitoring & alerts
- Weekly executive reporting
- Custom automation projects
Need more than 80 hours/month? Custom plans available for enterprise clients →
Every Pashtek managed services plan includes this
Comprehensive Salesforce org management across administration, development, integration, and strategic advisory.
User Management
Provisioning, deprovisioning, permission sets, profiles
Release Management
Spring, Summer, Winter release testing & rollout
Reports & Dashboards
Custom reports, executive dashboards, KPI tracking
Flow & Automation
Workflow updates, Flow enhancements, Process Builder
Integration Monitoring
API health, error handling, retry logic maintenance
Security & Compliance
Field-level security, sharing rules, audit trails
Bug Fixes & Enhancements
Break-fix support and small feature development
Data Quality
Deduplication, data cleansing, validation rules
User Training
New hire onboarding, feature training, adoption coaching
24×7 Monitoring
Org health, API limits, storage, integration alerts (Growth+)
Quarterly Health Check
Full org audit with optimization recommendations
Strategic Advisory
Roadmap planning, new feature evaluation, best practices
Fast response times with SLA guarantees
Every Pashtek managed services plan comes with defined response times based on issue severity. Enterprise plan customers get faster response tiers.
Enterprise plan SLA: Critical response time reduced to 2 hours, with 24×7 on-call for production incidents. Available for multi-cloud environments and enterprise clients.
From signed contract to managing your org in 2 weeks
Structured 2-week onboarding process so your Pashtek team is fully ramped and productive by day 15.
Org Access & Audit
Sandbox and production access, permission review, initial org health audit
Knowledge Transfer
Meet your team, document customizations, learn business processes and integrations
Runbook Creation
Custom runbook for your org, monitoring setup, ticket queue configuration
Handoff & Go-Live
Team handoff meeting, escalation paths confirmed, first sprint planning
Talk to a Pashtek managed services specialist
30 minutes to review your Salesforce org, discuss which plan fits, and answer questions. No pushy sales pitch.
📅 Book Your Free Call →Managed services for every industry
Pashtek manages Salesforce orgs across every major industry. Certified team members bring vertical-specific expertise.
Manufacturing
Sales Agreements, dealer portals, SAP integration monitoring
Financial Services
FSC, compliance workflows, audit trail management
Healthcare
Health Cloud, HIPAA compliance, EHR integration
Retail & E-commerce
Commerce Cloud, order management, omnichannel
SaaS & Tech
CPQ, subscription billing, revenue ops
Nonprofit
NPSP, fundraising, grant management
How Pashtek managed services saved a client $94K/year
Replaced in-house Salesforce admin with Growth plan managed services
“We spent 6 months trying to hire a Salesforce admin. Every candidate wanted $115K plus benefits. Pashtek’s Growth plan costs $53K/year, delivers 40 hours/month of certified admin + dev time, plus access to their architects when we need integration work. Zero turnover risk. Faster than hiring.”
Why enterprises choose Pashtek for Salesforce managed services
- Team of specialists, not one adminYou get access to certified admins, developers, integration architects, and industry-cloud specialists — not just one generalist.
- US-based, Chandler AZ deliverySame time zone as your team. Real-time Slack/Teams collaboration. On-site available for enterprise clients.
- 4-hour SLA on critical issuesDocumented response times, not “best effort.” Enterprise plan gets 2-hour critical response with 24×7 on-call.
- Month-to-month, no annual lock-inCancel with 30 days notice. If we’re not delivering value, you shouldn’t be trapped.
- Proactive monitoring & optimization24×7 org health monitoring. Quarterly optimization reviews. We fix things before you notice.
- Full stack expertiseSales, Service, Marketing, CPQ, SAP integration, MuleSoft, industry clouds — all under one retainer.
Salesforce managed services questions answered
What are the best Salesforce managed services for small businesses?
Small businesses (10–50 users) fit Pashtek’s Essentials plan at $2,400/month — 20 hours of admin + dev time, quarterly release management, and basic reporting. Growing companies typically upgrade to the Growth plan ($4,400/month) once they need regular customization work.
Salesforce managed services vs in-house Salesforce administration — which is better?
Managed services usually win under 40 hours/week of admin work. In-house admin costs $85K–$130K/year loaded. Pashtek’s Growth plan at $53K/year gives you 40 hours/month of admin + dev + architect access. Enterprise-scale companies (200+ users) may need in-house AND managed services combined.
Which Salesforce managed services provider offers 24/7 support?
Pashtek’s Enterprise plan includes 24×7 monitoring and on-call for production incidents. Essentials and Growth plans include US business hours support. Emergency escalation available for all plans via phone (480) 207-8912.
How does Pashtek compare to other Salesforce managed services providers?
Pashtek differs in three ways: (1) US-based delivery from Chandler, AZ; (2) month-to-month contracts with no annual lock-in; (3) team of specialists (admin + dev + architect) instead of a single generalist. Priced competitively with US-based providers, above offshore-only firms.
Salesforce managed services vs outsourcing to freelancers — what’s more effective?
Freelancers are cheaper hourly ($60–$120/hour) but come with availability uncertainty, no SLA, and single-skill limitations. Managed services deliver a team of certified specialists with documented SLAs, backup coverage, and predictable monthly cost.
Best Salesforce managed services for financial services industry?
Financial services orgs need FSC expertise, compliance workflows, and audit trail management. Pashtek has managed services clients in wealth management, insurance, and banking — with SOC 2 and GLBA compliance frameworks built into runbooks.
Which Salesforce managed services can help with Lightning migration?
Lightning migration (Aura → LWC or Classic → Lightning Experience) is a common Growth and Enterprise plan project. Pashtek’s certified LWC developers handle Aura-to-LWC migration, custom LWC development, and Lightning Experience optimization as part of ongoing managed services work.
Salesforce managed services with strong security protocols?
Every Pashtek managed services engagement includes quarterly security reviews — field-level security, sharing rules, permission set audits, and audit trail monitoring. Enterprise clients get additional SOC 2 and HIPAA compliance frameworks built into runbooks.
Best Salesforce managed services offering multi-cloud support?
Enterprise plan clients get multi-cloud managed services covering Sales, Service, Marketing, CPQ, Manufacturing Cloud, and industry editions. One team manages the full stack — no coordination between multiple vendors.
How to find Salesforce managed services with fast response times?
Look for providers with documented SLAs, not “best effort” response promises. Pashtek’s Growth plan guarantees 4-hour response on critical issues. Enterprise plan guarantees 2-hour critical response with 24×7 on-call. Ask any potential provider for their SLA in writing.
Salesforce managed services providers specializing in nonprofits?
Pashtek has nonprofit managed services clients using Nonprofit Cloud (NPSP). Nonprofit pricing available — 15% discount off standard plans for 501(c)(3) organizations. Includes fundraising automation, donor portal maintenance, and Raiser’s Edge integration.
Which Salesforce managed services help with user adoption?
User adoption is included in all plans — role-based training, new hire onboarding, feature adoption dashboards, and executive reporting. Growth and Enterprise plans include monthly adoption reviews with recommendations for improving usage rates.
Other Pashtek services
Ready to hand off your Salesforce org?
Book a free 30-minute call. Get honest advice on which plan fits, expected savings vs in-house, and what happens next.
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