How to Send an Email Using Journey Builder in Salesforce Marketing Cloud


Email marketing is a cornerstone of modern digital marketing, allowing businesses to engage with their customers in a personalized and automated manner. Salesforce Marketing Cloud’s Journey Builder is a powerful tool that enables marketers to create, automate, and personalize email campaigns seamlessly. In this guide, we’ll explore the steps to send an email using Journey Builder in Salesforce Marketing Cloud, helping you harness the full potential of this sophisticated marketing automation platform.

Step 1: Log In to Salesforce Marketing Cloud

Begin by logging in to your Salesforce Marketing Cloud account. Ensure you have the necessary permissions to create and manage journeys.

Step 2: Access Journey Builder

Once you’re logged in, navigate to Journey Builder by clicking on it in the left navigation menu. This is where you’ll design and execute your email campaigns.

Step 3: Create a New Journey

  • In the Journey Builder dashboard, click the “Create New Journey” button.

Select the type of journey you want to create. For email campaigns, choose the “Email” journey type.

Step 4: Configure Journey Settings

  • Give your journey a descriptive name.
  • Choose your entry source, which determines how contacts enter the journey. Common options include lists, data extensions, or API events.

Define the entry criteria that dictate when contacts should enter the journey. This could be based on specific data fields or behaviors.

Step 5: Define Journey Steps

  • Drag and drop an “Email” activity onto the canvas.

Configure the email activity by selecting the email you want to send. You can choose from existing templates or create a new one.

  • Set the sending behavior, such as sending immediately upon entry, at a specific date and time, or based on contact behavior.

Step 6: Implement Decision Splits (Optional)

For more personalized journeys, you can add decision splits. Decision splits allow you to create different paths within the journey based on specific conditions or contact attributes.

Step 7: Add Other Activities (Optional)

Enhance your journey by incorporating other activities, such as wait periods, SMS messages, or additional emails. This enables you to create multi-channel customer journeys.

Step 8: Test Your Journey

Before launching your journey, it’s crucial to thoroughly test it. Use the “Test” feature within Journey Builder to send test emails and verify that your journey is functioning as intended.

Validate before activating because if any error occurs, it will show

Step 9: Activate Your Journey

Once you’re confident in your journey setup, click the “Activate” button to make it live. Contacts who meet the entry criteria will start progressing through the journey.

Step 10: Monitor and Analyze

After activation, closely monitor the performance of your journey. Salesforce Marketing Cloud provides reporting and analytics tools to track key metrics such as open rates, click-through rates, and conversions.