Web Chatter in salesforce service cloud
Web ChatSalesforce web chat is a Salesforce feature that allows users to communicate with support agents via the web. Some customers prefer quick chats…
Queue based routing in salesforce
Omni-Channel Omni-Channel is one of the tools provided by Salesforce that automatically assigns work to support agents in sales or service consoles. It will…
Web to case in salesforce service cloud
Case object A case object is the same as any other standard object in the sales force. The case object is the container in…
Email to case in salesforce service cloud
Case objectA case object is the same as other standard objects in the sales force. The case object is the container in which our…
Lightning Service Console in Salesforce
Service Cloud The service cloud enables us to offer services to the client whenever they need them. Salesforce offers the ability to assist customers…